Privacy Policy - Terms and Conditions - Vanity Secrets London

GENERAL CONDITIONS VANITY SECRETS LTD. LONDON
Use of the website

These General Conditions apply to the https://www.vanity-secrets.com, https://www.vanity-secrets.de and vanity-secrets.co.uk

Purchase at Vanity Secrets Ltd.
Moreover these general conditions apply to all contracts concluded with VANITY SECRETS LTD. and they contain all mutual rights and obligations between the client and VANITY SECRETS LTD.
The client declares that previously to the conclusion of any contract with VANITY SECRETS LTD. he took notice of the general conditions as published on the website https://www.vanity-secrets.com of VANITY SECRETS LTD. and declares expressly to accept them.
This declaration of acknowledgment and acceptance is done by the” internet client” by an electronic confirmation and by the ‘non internet client” from the moment of agreement with the offer and the subsequent payment of the agreed amount.

This website has been created and is managed by VANITY SECRETS LTD – 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM

1.DEFINITIONS, SCOPE OF APPLICATION AND OBJECT
1.1. Definitions

VANITY SECRETS LTD.: VANITY SECRETS LTD. with company seat at 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM, acting under the commercial brands VANITY SECRETS and vanity-secrets.com and vanity-secrets.de and vanity-secrets.co.uk.

Purchaser: any natural person or person created by law who enters into a contractual relation of any type with VANITY SECRETS LTD.
Consumer buyer : any natural person or person created by law who buys products or services present on the market
Client: any person who accedes to the VANITY SECRETS LTD. website and who has or not a contractual relation with VANITY SECRETS LTD.
Person: any natural person, a person created by law, or a factual association
Products: the object of one or more contracts
Prices and/or price indication on the website: The mere indication of a product price on the website VANITY SECRETS LTD. never contains a final offer. It can never be a source of rights for the client. (see hereafter: Products with a fixed price, Products with an indicative price, Guaranteed fixed prices and Point 1.4. of the General conditions)
Products at fixed price: only means that the available product has a stable market price so that the variability of this product between the price mentioned on the Vanity Secrets website and the price mentioned in the final offer of VANITY SECRETS LTD. is very small or inexistent. (see hereafter: Products with indicative price, Guaranteed fix prices and Point 1.4. of the General Conditions)
Products at indicative price: only means that the available product has no stable market price so that the price of this product will be subject to important fluctuations due to the fluctuations of the price of the raw material (for ex. rare diamonds components) or the composition of the available product (for example in case of hand crafted design). This means that there can be an important difference between the price mentioned on the Vanity Secrets website and the price mentioned in the final offer of VANITY SECRETS LTD. (see hereafter : Guaranteed fix prices and Point 1.4. of the General Conditions)
Guaranteed fixed price: The price mentioned in the offer that VANITY SECRETS LTD. gives to the client. This is an obligatory price for VANITY SECRETS LTD., during the validity time of the offer (see hereafter Point 1.4. of the General Conditions).
Website(s) : following websites (together or separate), managed by VANITY SECRETS LTD. : www.vanity-secrets.com, www.vanity-secrets.de,
www.vanity-secrets.co.uk

Identification Modes: The security systems mentioned in the General Conditions which have to be used by the client to get access to and to use the websites of VANITY SECRETS LTD., and to secure the access to these sites, consisting of a login and a password. VANITY SECRETS LTD. is entitled to change or to adapt the identification modes. The new identification systems will be considered as the identification modes as defined above.

1.2. Scope of application

Website and point of sales VANITY SECRETS LTD.
These general conditions apply to the use of VANITY SECRETS LTD. websites, to all VANITY SECRETS LTD. offers (via website or via the point of sales), and to all contracts concluded with VANITY SECRETS LTD. and contains the mutual rights and obligations of the client and VANITY SECRETS LTD.

Derogations
Unless expressly agreed otherwise in a written form, no derogations to the present general conditions will be accepted. All clauses which were not subject to derogation will remain fully in force.

General and Billing Conditions of the client
The client’s own general and/or billing conditions will never apply to the contracts concluded with VANITY SECRETS LTD.

Worldwide sales
VANITY SECRETS LTD.’s products are sold worldwide.

1.3. Object, offers and mistakes
Own brands – Intellectual property rights

VANITY SECRETS LTD. offers a jewellery line of high quality and standing under her own name and brand. This jewelry line is offered and showed on the website and in the specific points of sales mentioned on VANITY SECRETS LTD. websites.
All products manufactured and sold under VANITY SECRETS LTD.’s name and brand are protected by national and international law (i.e. intellectual property rights) and are property of VANITY SECRETS LTD. It is forbidden to use the commercial names and brands ‘VANITY SECRETS LTD.’ and to use, copy, reproduce, modify, disclose, distribute, supply, retail jewellery under the Vanity Secrets brand or to transfer any rights to thirds. The client commits himself to indemnify and to guarantee VANITY SECRETS LTD. against all claims or law suits of third parties, for damages caused by infringements of these obligations.

Stocks and Offers
The products shown and described on VANITY SECRETS LTD.’s website give an overview of the complete line of VANITY SECRETS LTD. The product price mentioned on the website of VANITY SECRETS LTD. does not contain a definite price offer. Clients’ expression of his intention to purchase a product is not enough to conclude a contract with VANITY SECRETS LTD. VANITY SECRETS LTD. refers to art. 1.4. of the present general conditions.

VANITY SECRETS LTD. aims at maintaining a stock of products shown and offered on her website. VANITY SECRETS LTD. will never be able to guarantee that she can supply the product that the client is willing to buy. The client can always contact (by phone or mail) VANITY SECRETS LTD., to verify the availability of a product. VANITY SECRETS LTD. will do its utmost best to manufacture and/or deliver the ordered products. In case of unavailability of the product or impossibility to manufacture the product, and even if the (potential) client has transferred money to VANITY SECRETS LTD. by wire transfer (hereby endorsing its intention to purchase), this does not bind Vanity Secrets Ltd. to deliver and Vanity Secrets Ltd. can still decide to repay the same sum. Of course Vanity Secrets Ltd. commits itself to communicate as soon as possible the reason of repayment. VANITY SECRETS LTD. reserves the right to mention a truthful, yet indicative number of pave diamonds on the website or in tailor made quotations, for every jewel containing pave diamonds smaller than 0.40 ct. that may vary in size (i.e. pave rings, bracelets, tailor-made jewellery, etc.). These possibly slight differences result from considerations regarding durability, strength & flexibility of our jewelry. VANITY SECRETS LTD. undertakes to communicate this truthful, but nonetheless indicative number of diamonds as well as possible to the Client. For all jewellery for which the size does not affect the number of pave diamonds (i.e. earrings, pendants, etc.) present in the jewel, the number communicated on the website is not indicative, but very accurate.

As to tailor-made jewels, our experts always make an approximate calculation of the number of small diamonds in the jewel based on the pictures or information we are provided with. This number is rough and may be slightly rounded during the evolution of the manufacturing process. Given that any small change to the reduction or increase in the number of small diamonds will have no real effect on price, the price will remain the same in either case. Regarding the sale of colored gemstones (tourmaline, sapphire, emerald, …), any indication of size, carat age of the gemstone(s) will always be communicated as accurate as possible. These values remain indicative. The images of colored gemstones on the website or accompanying a personal offer, strive to be a realistic representation of the given stone(s). A divergency in color, due to incidence of light, current natural light conditions or the use of artificial light is possible. If the client requires exact information on the color and other properties of the given stone(s), it is possible to acquire a certificate (by a renowned laboratory) of the given stone(s). The certification of colored stone(s) is not offered standardly, since this is not customary.

Mistakes and clerical errors
Information, pictures, descriptions on the website of VANITY SECRETS LTD. or the information given by email, by chat communication – and/or by phone are as precise as possible. But VANITY SECRETS LTD. cannot be held liable for mistakes, clerical errors, erroneous mentions or lack of information.
When the client faces unclear information he can always contact a representative of VANITY SECRETS LTD. Contact data of VANITY SECRETS LTD. are mentioned in the present General Conditions and on the website or with a tailor-made quotation. In case of unavailability of the product or impossibility to manufacture the product, and even if the (potential) client has transferred money to Vanity Secrets Ltd. by wire transfer (hereby endorsing its intention to purchase), this does not bind Vanity Secrets Ltd. to deliver and Vanity Secrets Ltd. can still decide to repay the same sum. Of course Vanity Secrets Ltd. commits itself to communicate as soon as possible the reason of repayment. When the price of a product, mentioned in the offer or a quotation, is different from the real price, a representative of VANITY SECRETS LTD. will contact the client, before expedition of the purchased product, in order to leave him the possibility to either pay the price difference, or to renounce the purchase. VANITY SECRETS LTD. apologizes for the troubles which could be caused by this. Articles without gems

Vanity Secrets is a gems jewelry brand, selling only articles with gems. However, as a matter of service to our clients who buy / bought gems jewellery.

Pictures
VANITY SECRETS LTD. exerts herself to give a realistic and detailed picture of her products on her website. It could happen that a product is enlarged or reduced on the picture in order to allow the client to have a detailed view of the product. The client must be aware that each screen is calibrated in a different way so that image and colors can be slightly different from reality.

Determination and selection of the appropriate ring size
Vanity Secrets provides the customer with as many tools as possible so that customers are able to correctly determine their ring size even when ordering at distance. After determining the ring size (no matter through which mean), the choice and the order of the right size is the customer’s responsibility and not Vanity Secret Ltd. This applies to all means of ring size determining, I with a standard metal ring sizer. Customers must make a decision based on their own impressions (ex. preference for a tighter or wider size …). Moreover, given the number of different ring styles and the fact that our products are hand-crafted, Vanity Secrets is by no means able to ensure that the metal thickness of the finished products will be 100% equal to that of demonstration models available in our showrooms), this means that depending on the different models there might be slight discrepancies in the ring size. Vanity Secrets Ltd. will never be responsible for any wrong ring size complaints and the shipping and size adjustment costs will never be on its behalf. These costs will be charged to the customer.

1.4. Conclusion of the contract
Purchase through the website of VANITY SECRETS LTD. by an internet client

Intention to purchase: Previous to the conclusions of any contract between an internet client and VANITY SECRETS LTD. the client must select a certain product and fill in the data asked by VANITY SECRETS LTD. By doing so the client only expresses his intention to purchase a certain product. The client can either choose a product at fixed price (see position 1.1 Definitions) or a product at indicative price (see position 1.1 Definitions).
Offer and order confirmation:

Upon reception of the clients’ intention to purchase, VANITY SECRETS LTD. will, for an available product at fixed price (see art. 1.1 Definitions), immediately forward a definite offer to the client.
Concerning the products at indicative price (see position 1.1 Definitions) VANITY SECRETS LTD. will forward by email an offer to the client within ten (10) days. This offer will be as close as possible to the desires of the client expressed in his intention to purchase. This means that this offer will be shown with a guaranteed fixed price

(see position 1.1. of the Definitions) at VANITY SECRETS LTD.’s website during maximum 7 working days after the forwarding date of the email to the client. From this moment the client will be able – within a maximum period of 7 working days – to buy that product at this guaranteed fixed price, according the proceedings as mentioned above concerning the products at fixed price. Validity time of the offer and confirmation of the offer: Each offer of VANITY SECRETS LTD. is conditional. Each offer has a validity time of maximum seven working days, starting from the moment that VANITY SECRETS LTD. forwards the offer to the client.

Provided that no contract has been concluded and/or that VANITY SECRETS LTD. did not receive any payment, nor any confirmation of payment (by bank transfer), the offer will be lapsed, notwithstanding the right of VANITY SECRETS LTD. to extend the running time of the offer. This means that the offer and the guaranteed price are only valid during the running time or during the extended running-time of the offer. Extension of time can only be granted expressly and in written form by VANITY SECRETS LTD.

Conclusion of the contract:
The contract is concluded when the customer accepts the offer without reservation and the general terms and conditions of VANITY SECRETS LTD. Has expressly accepted. and that VANITY SECRETS LTD. forwarded an unconditional order confirmation to the customer. If the offer was made on the VANITY SECRETS LTD website. The order confirmation will be forwarded by email to the address provided by the customer. The contract between the customer and VANITY SECRETS LTD. Always provides an explicit resolution clause. (see below)

Explicit dissolution clause:
Any contract with VANITY SECRETS LTD. is subject to the condition of payment of the purchase price within the period specified below. If VANITY SECRETS LTD. have not received any payment or payment confirmation (by bank transfer) within seven working days of the offer being sent by VANITY SECRETS LTD. VANITY SECRETS LTD. is entitled to unilaterally cancel the contract without notifying the customer.

Valid contract:
When the contract has been concluded through the website, both the client and VANITY SECRETS LTD. explicitly declare that the contract has been valuably concluded by means of electronic communication. Parties declare that the contract has obligatory force notwithstanding the lack of physic signature. The electronic data of VANITY SECRETS LTD. are accepted as evidence.

Breach of contract:
To avoid abuse, all costs, forthcoming out the payment method chosen by the Client, will be deducted from the refund of the total amount paid by the Client, in the case the Client wishes to cancel the agreement before delivery of the ordered product.

Vanity Secrets Ltd. As part of tailor-made designs, it is entitled at any time to make the necessary adjustments to the piece of jewelry with regard to the technical quality, durability, safety and portability

2. AVAILABILITY, IDENTIFICATION, SECURITY

2.1. Availability
The VANITY SECRETS LTD. website will be available every day, 24 hours a day. (see position 9 and 10 of the present general conditions)

2.2. Access and use
To receive an offer from VANITY SECRETS LTD. via internet, the client has to identify himself and use the identification mode provided by the website. VANITY SECRETS LTD. exerts herself to secure as much as possible the communication line for ‘access to’ and ‘use of’ the website of VANITY SECRETS LTD. For this purpose VANITY SECRETS LTD. can at any moment change the access procedure, the identification mode, the access to this identification mode and the security measures, required by i.e. the technical evolution.

2.3. Use of a password
In some cases, the customer must use a password to access certain parts of the website.
VANITY SECRETS LTD. Access to these parts without a password is strictly prohibited. The customer must keep the password received secret. The customer undertakes to inform VANITY SECRETS LTD immediately if his password has been passed on to third parties or if he has received the password from someone other than VANITY SECRETS LTD. Any use of VANITY SECRETS LTD. Services that is required after the valuable identification of the password is deemed to have been carried out by the customer. If VANITY SECRETS LTD. If she has reason to believe that the security of her website is at risk, she is entitled to change the customer’s password.

2.4. Suspension of the service
Maintenance, modifications, improvements
VANITY SECRETS LTD. is entitled to suspend the services of her website and the connected systems when maintenance, modifications and improvements have to be done. If possible VANITY SECRETS LTD. will warn the client beforehand.

Technical incidents, force majeure, urgency
In the event of a technical incident, force majeure or in urgent cases, interruptions can occur without prior warning. In the event of partial or total denial of access to the website, VANITY SECRETS LTD. try to explain the reasons to the customer. VANITY SECRETS LTD. refers to the provisions of items 9 and 10 of these general terms and conditions.

3.PRICES, METHODS OF PAYMENT AND PAYMENTS
3.1. Prices
Prices are not negotiable. Once the agreed price has been paid (fully or via partial payment), the price is fixed and will not be changed, whatever reason (promotions, etc) brought by the client.
Prices on the website are in EURO

Errors in the price offers
VANITY SECRETS LTD. is entitled to correct errors (of manipulation), like -but not exclusively- evident mistakes, even after conclusion of the contract. VANITY SECRETS LTD. refers -when required so to position 1.3. “Errors and mistakes and erroneous mentions” and to position 1.4. of the general conditions.

Product offer
Once the client has communicated his intention to purchase, VANITY SECRETS LTD. will make forward an offer to the client in which the VAT tariff will be mentioned. If required so, VANITY SECRETS LTD. refers to position 1.4. of the present general conditions.
The costs of delivery are paid by VANITY SECRETS LTD.
In case of delivery outside the EU, prepayment of export and import charges and taxes, and other local taxes and charges can be asked to the client.

What do the prices found on www.vanity-secrets.com include?
Prices & taxes payable to Vanity Secrets Ltd. depend on the country of destination (= country where the purchased items have to be delivered).

Clients within the EU
Prices, payable to Vanity Secrets Ltd, will be increased with the appropriate VAT rate of Germany, which is 19% is applicable.

Clients outside the EU
Prices payable to Vanity Secrets Ltd. remain exclusive VAT. Thus no VAT is applicable, but most countries apply on delivery a border tax and/or local taxes, which our clients have pay to the delivery courier.

Tax-free purchases and export outside the EU
Vanity Secrets Ltd. offers its customers a tax-free purchases service. In this case, the customer needs to pre fund German VAT (19%) which will be refunded once the customer has performed exportation outside the European Union.’
Vanity Secrets Ltd. will never be responsible for any mistakes coming from the customer’s side (ex. erroneous bank details) that would result in bank fees. The customer will eventually be charged for these bank fees.
Vanity Secrets Ltd. will never take on its behalf any bank fees which result out of the bank wire. These bank fees will eventually be on behalf of the customer.

Additional information
If necessary, VANITY SECRETS LTD. provide the customer with sufficient information about export and import fees and taxes as well as other local taxes and duties for expeditions outside the EU. Export and import fees and taxes as well as other local taxes and duties are always borne by the customer, unless the statutory provisions state otherwise.

VANITY SECRETS LTD. can never be held responsible for differences / changes in the VAT rate or for export and import fees and taxes.

3.2. Methods of payment
Internet client
The client who received, and unconditionally accepted an offer of VANITY SECRETS LTD., according position 1.4. of the general conditions, can pay in the following ways:
Bank transfer

Extension
VANITY SECRETS LTD. can change and/or extend the payment means. These modifications and/or extensions will be communicated through the website of VANITY SECRETS LTD.

SSL Technology
In order to guarantee the security of on line payments and personal data of the client, the online transactions will be encrypted by SSL technology.

4. TERMS OF DELIVERY
4.1. General
– By “delivery” we mean – unless otherwise defined – the first delivery to the customer in the event of a purchase.
– VANITY SECRETS LTD. assumes the costs and insurance for the first delivery based on a purchase. Returns, second or later deliveries after adjustment or repair are the responsibility of the customer.
– Purchased products are only supplied by VANITY SECRETS LTD. after payment or payment confirmation according to item 1.3. and 1.4. of these general terms and conditions.-
– Purchases on the VANITY SECRETS LTD website. are shipped worldwide. VANITY SECRETS LTD. works with transport companies specializing in the transportation of valuables. Depending on the delivery location, the purchased products are – in most cases – shipped by one of the following companies: Fed-Ex, UPS, DHL, Brinks.
– If VANITY SECRETS LTD. If the delivery period guaranteed by him does not meet, the customer has the right to withhold the product shown on www.vanity-secrets.com from the purchase.

4.2 Term of delivery
Calculation of the term
The estimated time depends on the place of delivery and the type of product. The term of delivery mentioned in the offer is merely indicative and does not create any rights for the client. The term of delivery will be mentioned in the offer and – if required – confirmed in the order confirmation forwarded to the client.
Expedition between 2 to 7 working days

VANITY SECRETS LTD. strives to deliver the purchased products as quickly as possible. A delivery time of 2 to a maximum of 7 working days should be taken into account by the customer. In most cases a maximum of 3 working days in Europe and a maximum of 7 working days outside Europe. This delivery period begins on the day of receipt of payment in the account of Vanity Secrets Ltd.

Delay in delivery
VANITY SECRETS LTD. exerts herself to notify delays in deliveries to the client, by E-mail, fax or telephone, within 24 hours.

In exceptional situations when the package is not delivered or lost, Vanity Secrets Ltd. do its utmost to limit any inconvenience. Since our customers are fully insured against non-delivery, they get the option of a refund or the possibility of reproducing and delivering the exact same piece of jewelry at no additional cost. However, keep in mind that we can only initiate this procedure after we have received an official declaration from the courier confirming the loss or non-delivery of the package to the customer. Since our couriers are external partners, the customer also acknowledges that Vanity Secrets Ltd. is not the main culprit in the event of such an extraordinary event. For this reason, the customer is well informed and is aware that Vanity Secrets Ltd. does not permit inappropriate behavior or legal threats by Vanity Secrets Ltd. Remedial action required beyond Vanity Secrets Ltd.’s responsibility described above go out.

4.3 Delivery address
Internet client
Purchased products are delivered to the location specified by the customer in his intention to buy or in accepting the offer. The customer can be asked to sign a delivery note when the purchased goods are delivered. To avoid fraud VANITY SECRETS LTD. recommends that the customer state his address known to the tax office.

4.4. Follow up of shipping
Reference number
When the purchased product is shipped, the client will receive a shipping reference number by email, by which he can follow up the shipment on the website of VANITY SECRETS LTD. starting from the collection at VANITY SECRETS LTD. VANITY SECRETS LTD. asks the client to make a precise follow up of the shipment and to assure that he will collect himself or charge a trustful person to collect the purchased product.

Control of the parcels sent
VANITY SECRETS LTD. recommends that the parcels sent be checked for obvious defects such as cracks, vacancies or dents before signing the delivery note.

Packaging of the product
All purchased products can be purchased from VANITY SECRETS LTD. Will be shipped. The products are packed in a high quality box to protect the product during shipping.

Insurance of the shipped product
Each shipment of VANITY SECRETS LTD. is fully insured (risk-free). VANITY SECRETS LTD. in this case bears all shipping risks. For security reasons, the customer can be asked to sign a delivery note when the purchased goods are delivered. VANITY SECRETS LTD. asks the customer to closely track the shipment and ensure that he picks up for himself or to have a trustworthy person collect the purchased product.

Transfer of risk
Risks are transferred to the client once the parcel (which contains the purchased product) has been delivered at the – by the client – indicated address, even if the delivery note has been signed for reception by another recipient than the client himself/herself. The recipient is obligated to sign for reception (which is the formal prove of delivery). Delivery is finalized when the recipient signs for reception. Any alteration to this process requested by the client transfers to risk the client (e.g. when the clients specifically request or authorizes a delivery without signature).

4.4 Not picking up the delivery
Internet Client
When the client fails to collect the parcel in due time, the parcel will be reshipped to VANITY SECRETS LTD. VANITY SECRETS LTD. will notify the client that the purchased product(s) remain(s) at his disposal at VANITY SECRETS LTD. and will invite the client to collect the purchased product within one month after reshipment.
The client will be entitled to collect the purchased product after payment of reshipment charges or to ask for reshipment to his address after payment of the reshipment charges to VANITY SECRETS LTD. and reshipment charges to the (new) address of the client.

5. CERTIFICATES
5.1 Diamond Certificates
If the evaluation report needs to be replaced, VANITY SECRETS LTD. is entitled to require the customer to pay a lump sum of € 250 to cover the administrative costs.

5.2 Certificates used
Vanity Secrets Ltd. uses only high quality gemstone for his jewels. You will receive a certificate for each piece of jewelry. The customer expressly agrees to the quality description of the gemstones as stated on the delivered certificates. As a result, Vanity Secrets Ltd. no further arguments in this regard.

6. EXTERNAL DEFECTS
6.1. Obvious shortcomings
VANITY SECRETS LTD. Customers are asked to check the purchased products immediately after delivery. Complaints about obvious defects in the products must be sent to VANITY SECRETS LTD in writing, subject to exclusion.

6.2. Complaints about shipping costs
The customer can be requested by a representative of VANITY SECRETS LTD to return the purchased product. In this case, the customer bears the shipping costs.

7. RIGHT TO RENOUNCE AND TO EXCHANGE
7.1. Legal right to renounce
Model withdrawal form
If you want to cancel the contract, please fill out this form and send it back.

………………………..

(Name, address, if necessary fax number and email address of the entrepreneur)

I / we hereby revoke the contract concluded for us

Purchase of the following goods / provision of the following service:

………………………………………….. ……………………….

(Name of the goods, possibly order number and price)

Ordered on: 4. Received on:

……………………….. ………………… ……..

(Date) (date)

(Name, address of the consumer)

………………………..

……………………….

Date

………………………………………….. signature

7.3. Conditions of the right of withdrawal
If the customer wishes to exercise his right of withdrawal, he is obliged to return the delivered goods within 30 days of receiving the piece of jewellery.
Before exercising his right of withdrawal, the customer must inform a representative of VANITY SECRETS LTD.
If you would like to return the item you purchased, please fill out the form.

After the customer has informed the representative of VANITY SECRETS LTD. In order for the customer to be able to exercise their right of cancellation, the goods must be at the registered office of VANITY SECRETS LTD. Within 30 days of the last day. 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM.
The product that is the subject of the waiver must be returned to the registered office of VANITY SECRETS LTD. 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM.

Costs and insurance of the return shipment and costs resulting from the incorrect application of customs procedures in connection with the re-importation (from outside the European Union) of the piece of jewellery purchased are always at the expense of the customer. VANITY SECRETS LTD. is never liable for damage, theft and / or loss of the returned product / packaging.

We recommend the customer to treat the jewellery with care and to return the jewellery or jewellery in the original packaging with all documents and certificates. After we have received the jewel at our manufacturing site in Germany, the jewel is subjected to a quality control by our product manager. If an item is returned to us in an unsuitable condition, compensation may be requested. Vanity Secrets Ltd. can refuse the return if this takes place outside the 30 days after receipt.
If the lack of the original packaging, the documents, the certificates or the damage to the piece of jewellery leads to an impairment of the value of the piece of jewellery, Vanity Secrets Ltd can demand compensation in the amount of this impairment.

7.5. Control of re-sent parcels after waiver and / or exchange
As soon as VANITY SECRETS LTD has received the waiver. The quality control is carried out under the supervision of the product manager of VANITY SECRETS LTD. carried out to check whether the condition of the newly sent product and the packaging, the subject of the right of withdrawal or the product has not been impaired or has been replaced in any way.

7.6. Refund of the price
The purchase price paid by the customer will be reimbursed by VANITY SECRETS LTD. within 7 working days after a satisfactory quality control according to item 7.6. of these general terms and conditions. If the item (s) purchased is depreciated as described in 7.4, the purchase price minus the estimated depreciation will be refunded.
The refund will be made by transfer to the bank account specified by the customer.

8. RESERVE OF TITLE CLAUSE

8.1. Transfer of property
Regardless of the delivery, ownership of the purchased goods is only transferred after payment of the purchase price including all due costs, fees, taxes and interest.

8.2. Retail, transfer, delivery, charges
The customer is not entitled to sell, transfer, redeliver or deliver the purchased product or to transfer personnel or real rights prior to the transfer of the property provided for in item 8.1.

9. PRODUCT WARRANTIES

The jewelry range from Vanity Secrets Ltd. is the result of a very conscious and careful selection in terms of concept, style, quality, workmanship and safety, with the strictest guidelines for all these factors. All of our jewels are handcrafted and tested by experienced artisans with years of experience in every phase of the process. In addition, each finished piece of jewelry is subjected to a strict general quality control before it is shipped to the customer.

9.1. Hidden defects
VANITY SECRETS LTD. Guarantees the customer against hidden defects of the product up to 10 years after delivery of the product.
Hidden defects must be reported to VANITY SECRETS LTD in writing from within two months.

9.2. Caveat Emptor
Deviating from the provisions in point 9 of these general terms and conditions, Vanity Secrets Ltd. do not guarantee in the following cases:
– Normal wear
– Inappropriate or unjustified use of the product
– Modification and repair of the product without the consent of VANITY SECRETS LTD
– If the original invoice and certificates cannot be delivered, have been changed or are no longer legible
– If the defects were caused deliberately or through gross negligence or through a lack of maintenance
– In the event of loss of one or more gemstones, unless internal expert analysis shows that the loss is due to a manufacturing defect.

9.3 Costs concerning products excluded from warranty
Aanalysis costs
Cost of analyzing the basis of hidden defect claims from one of VANITY SECRETS LTD. sold product will be charged to the customer if the claims do not appear to be justified.

9.4 Exclusion of ownership
Failure to prepay the return and analysis costs by the customer within six months after the date of dispatch of the offer
VANITY SECRETS LTD. has the right to put this cost the customer in payment to
VANITY SECRETS LTD. has the right to invoice storage costs (i.e. rent, insurance, etc.) to the customer
VANITY SECRETS LTD. is entitled to order a seller who is authorized to sell the customer’s product on his account.

9.5 Limitation of damage
VANITY SECRETS LTD. is never liable for third-party damage caused by third parties – for whatever reason – for an amount that exceeds the invoice amount that the customer paid for this service.

9.6 Minimum legal guarantee
Vanity Secrets Ltd. uses for the delivery of goods. the statutory minimum guarantee period of two years if the goods are not confirmed when ordering. This means that errors or defects (if it turns out to be a hidden defect or the defect occurred before delivery) will be corrected or replaced free of charge up to two years after delivery. The commercial warranty of ten years does not affect these rights. If the defect shows up within six months after delivery, this is deemed to have occurred before delivery, unless we can prove otherwise. After six months, you have to prove that the defect already existed on delivery. The client has Vanity Secrets Ltd. to be notified in writing within two months of the discovery of the defect or defect.

10. RIGHTS AND OBLIGATIONS OF THE PARTIES – LIABILITY
10.1. Use of systems/connection
VANITY SECRETS LTD. waives any liability for damages caused by dysfunctions of the hardware and/or of the software systems and all devices referred to these systems, which are used to have access to the website of VANITY SECRETS LTD.

10.2. Security and precautions
The customer is obliged to notify VANITY SECRETS LTD immediately in connection with the access and use of the VANITY SECRETS website in the event of any problems

10.3. Unavailability of the website
VANITY SECRETS LTD. does not accept any liability for damage caused by the temporary or permanent unavailability of your website.

10.4. Liability of VANITY SECRETS LTD.
VANITY SECRETS LTD. declines all liability for damage to the customer or third parties caused by:
– The impossibility of establishing the necessary connection to be served by a service, the interruption of this connection, whatever the reason, problems with sending and receiving services if these problems are caused by third parties
– Delays in the execution or non-performance of services by third parties, i. H. Delays or missing transmission by the communication provider commissioned by the customer.
– Delays in the execution or non-performance of services by third parties commissioned by the customer.
– Errors in data sent to VANITY SECRETS LTD. Were delivered

The repeated unavailability of the website (s) of VANITY SECRETS LTD. as a result of errors, omissions, third-party interventions or technical defects of any kind and / or origin.

This provision regarding the unavailability of the website includes:

congestion of the network of the provider chosen by the customer;
Absence or negligence in the maintenance of VANITY SECRETS LTD maintenance providers.
All cases of force majeure. That is, and to be fully understood by Force Majeure, War, Revolution, Attempts, Disasters, Strikes and all other events beyond the will and control of VANITY SECRETS LTD. and Vanity Secrets can no longer partially or fully meet its obligations.
decisions and / or obligations of the Belgian or foreign authorities;
Hypertext links on which VANITY SECRETS LTD. has no control and give access to the website;
Incomplete or incorrect information from third parties;
Errors and negligence on the part of the customer.
Intellectual Property

The customer expressly acknowledges that intellectual rights to the name, all information transmitted, all images, all communications or other statements relating to the products and / or the website are the exclusive property of VANITY SECRETS LTD., Your suppliers or other owners of are and remain rights.
Intellectual property rights mean patents, trademark rights, copyright, design and models as well as other intellectual property rights as technical and / or commercial know-how, methods and concepts.
VANITY SECRETS LTD. refers to the provisions of the general terms and conditions (see item 1.3.) Products sold under VANITY SECRETS LTD. The trademark is protected by national and international laws (i.e. intellectual property protection laws) and remains the property of VANITY SECRETS LTD.
It is forbidden to use the trade names and brands “Vanity Secrets” and / or “VANITY SECRETS LTD.”. and to use, copy, reproduce, modify, disclose, distribute, deliver, sell or transfer rights to third parties under the Vanity Secrets brand.
The customer declares that the products are purchased for personal and not for commercial purposes.
Neither in the general terms and conditions nor when copying and / or downloading information does it assume that the intellectual property of VANITY SECRETS LTD has been transferred in whole or in part to a third party or to the customer. The customer will not violate the intellectual property rights of VANITY SECRETS LTD. The customer may copy or download his own data or the information that is his exclusive property, provided that he does not change any copyright or limitation of liability clauses or other provisions.
The customer provides VANITY SECRETS LTD. Free from any claims or legal action by third parties for damage caused by violations of this provision.

11. PERSONAL DATA
VANITY SECRETS LTD. will treat personal data received from clients according the legal provisions concerning respect of privacy, as mentioned in her website.

12. CHANGES TO GENERAL CONDITIONS
12.1. Publication of changes
Deviating from point 1.4. of the General Terms and Conditions, VANITY SECRETS LTD. It can change these general terms and conditions, the prices on the website, the product line and their offers at any time and notifies the customer of these changes on its website. These changes take effect as soon as they are published on the website.

12.2. Acceptance of changes
Use of the website after the publication of the change in the general terms and conditions means acceptance of the amended version of the general terms and conditions.
The customer is asked to review the general terms and conditions at regular intervals.

13. GENERAL PROVISIONS
13.1. The impossibility, the nullity or the ineffectiveness of one of the provisions of these general terms and conditions in no way leads to the impossibility, the nullity or the ineffectiveness of all other provisions of these general terms and conditions. If the impossibility of fulfillment, the nullity or the ineffectiveness of one of the provisions of these general terms and conditions is certain, such a provision is considered non-existent.
13.2. Unless expressly agreed otherwise, the non-exercise of a right or the non-application of a sanction never leads to a waiver of a right.

14. SETTLEMENT OF CONFLICTS, APPLICABLE LAW AND JURISDICTION
Conflict resolution, applicable law and jurisdiction

14.1. Settlement of conflicts
VANITY SECRETS LTD. strives to please their customers. If there is a conflict regarding the interpretation and / or fulfilment of the contract and these general terms and conditions, the customer is requested to contact a representative of VANITY SECRETS LTD.s as soon as possible. VANITY SECRETS LTD. will endeavour to solve the customer’s problems, claims and comments in a constructive manner, but always with reference to the “General Terms and Conditions”. Because we consider our employees’ business integrity to be our greatest asset, we would like to point out that intimidation, defamation, threats, inappropriate behaviour, criminal offences or unfounded accusations against representatives of VANITY SECRETS LTD. will not be tolerated will lead directly to the management of communication being handed over to our specialized legal team. In this context, we would like to point out that VANITY SECRETS LTD. will take all necessary legal measures (including initiating legal proceedings) to protect against intimidation, defamation, threats, inappropriate behaviour, insulting or unfounded accusations of any kind.

14.2. Jurisdiction
If the parties were unable to resolve the conflict amicably, only the courts of the London judicial district are allowed. These courts have exclusive jurisdiction for all disputes and conflicts affecting the validity, interpretation, enforcement or termination of the contract between the parties. The language used in litigation is English.

14.3. Applicable law
All questions, questions and disputes regarding the validity, interpretation, enforcement or termination of the contract between the parties are subject exclusively to Belgian law. Any other choice of law or conflict of laws or regulations (British, German, foreign or international) that would lead to the application of another law or the application of the Vienna Convention on International Distribution remain unaffected.

15. Various information
The headquarters of VANITY SECRETS LTD. is located at 27 Old Gloucester Street, London, WC1N 3AX, UK
For questions, claims and comments on the services, orders, administration, data protection aspects or the general terms and conditions of VANITY SECRETS LTD.

Please contact:
Email: info (at) vanity-secrets.com
Telephone: +44 7488 266755
Address: 27, Old Gloucester Street, London, WC1N 3AX, Great Britain

CONDITIONS OF USE
Welcome to our online store! Vanity Secrets Ltd. London and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit Vanity Secrets Ltd. London or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Vanity Secrets Ltd. London or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Vanity Secrets Ltd. London with copyright authorship for this collection by Vanity Secrets Ltd. London and protected by international copyright laws.

TRADE MARKS
Vanity Secrets Ltd. London trademarks and trade dress may not be used in connection with any product or service that is not Vanity Secrets Ltd. London, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vanity Secrets Ltd. London All other trademarks not owned by Vanity Secrets Ltd. London or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vanity Secrets Ltd. London or its subsidiaries.

LICENSE AND SITE ACCESS
Vanity Secrets Ltd. London grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Vanity Secrets Ltd. London This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vanity Secrets Ltd. London You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Vanity Secrets Ltd. London and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Vanity Secrets Ltd. London name or trademarks without the express written consent of Vanity Secrets Ltd. London Any unauthorised use terminates the permission or license granted by Vanity Secrets Ltd. London You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Vanity Secrets Ltd. London so long as the link does not portray Vanity Secrets Ltd. London its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Vanity Secrets Ltd. Londonlogo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Vanity Secrets Ltd. London and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Vanity Secrets Ltd. London reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Vanity Secrets Ltd. London and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Vanity Secrets Ltd. London and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Vanity Secrets Ltd. London or its associates for all claims resulting from content you supply. Vanity Secrets Ltd. London has the right but not the obligation to monitor and edit or remove any activity or content. Vanity Secrets Ltd. London takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from Vanity Secrets Ltd. London re made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Vanity Secrets Ltd. London and its associates attempt to be as accurate as possible. However, Vanity Secrets Ltd. London does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Vanity Secrets Ltd. London itself is not as described, your sole remedy is to return it in unused condition.   DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY VANITY SECRETS LTD. LONDON ON AN “AS IS” AND “AS AVAILABLE” BASIS. VANITY SECRETS LTD. LONDON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Vanity Secrets Ltd. London DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VANITY SECRETS LTD. LONDON DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM VANITY SECRETS LTD. LONDON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VANITY SECRETS LTD. LONDON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Vanity Secrets Ltd. London you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Vanity Secrets Ltd. London or its associates.

DISPUTES
Any dispute relating in any way to your visit to Vanity Secrets Ltd. London or to products you purchase through Vanity Secrets Ltd. London shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate Vanity Secrets intellectual property rights, Vanity Secrets Ltd. London may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Vanity Secrets Ltd. London We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: info(at)vanity-secrets.com

Web Site Terms and Conditions of Use
1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Vanity Secrets Ltd.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Vanity Secrets Ltd.’s web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vanity Secrets Ltd. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Vanity Secrets Ltd.’s web site are provided “as is”. Vanity Secrets Ltd. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Vanity Secrets Ltd. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Vanity Secrets Ltd. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Vanity Secrets Ltd.’s Internet site, even if Vanity Secrets Ltd. or a Vanity Secrets Ltd. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Vanity Secrets Ltd.’s web site could include technical, typographical, or photographic errors. Vanity Secrets Ltd. does not warrant that any of the materials on its web site are accurate, complete, or current. Vanity Secrets Ltd. may make changes to the materials contained on its web site at any time without notice. Vanity Secrets Ltd. does not, however, make any commitment to update the materials.

6. Links

Vanity Secrets Ltd. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vanity Secrets Ltd. of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Vanity Secrets Ltd. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Vanity Secrets Ltd.’s web site shall be governed by the laws of the State of London without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Privacy Policy – Terms and Conditions

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